Terms of Trade

Terms and conditions at Nord Interior

General information

North Interior
Nyborvej 305, 1st floor
5220 Odense SE
CVR no.: 46073657
Email: Nordinterior@outlook.dk

Prices

All prices on nordinterior.dk are stated in Danish kroner (DKK) and include VAT and taxes. We reserve the right to change prices without notice and make reservations for sold out or discontinued items.

Payment

Nord Interior accepts payment with:

• VISA-Dankort
• VISA
• Mastercard
• Klarna
• MobilePay

The amount is only deducted when the item is shipped. All prices are in DKK and include VAT. Reservations are made for price errors and sold-out items.

Delivery

We aim to ship orders placed before 5pm the same day. Orders placed after this time will be shipped the next business day.
Expected delivery time: 1-3 business days (may vary during busy periods).

Shipping options and prices:

• GLS parcel shop: 49 kr.
• Home delivery (GLS): 59 kr.

All packages are shipped with a tracking number. Delays will be notified as soon as possible via email.

Right of complaint

There is a 2-year warranty period, as per the Danish Sales Act. The warranty covers defects and deficiencies that are not due to improper use. Contact us in case of defects and deficiencies, and we will assess the case based on whether repair, exchange, price reduction or refund is relevant.

Returns in case of complaints should be sent to:

North Interior
Nyborvej 305, 1st floor
5220 Odense SE

We do not accept packages sent by cash on delivery. We will cover reasonable return costs for valid complaints.

Refund

If a refund is agreed, please provide your registration and account number so that we can transfer the amount. This is not sensitive information and will be treated confidentially.

Right of withdrawal

There is a 30-day full right of return on items purchased in our webshop.
The deadline is calculated from the day you receive the order.

Cancellation must be notified in writing to: Nordinterior@outlook.dk
The item must be returned no later than 14 days after notification of cancellation.

Returns should be sent to:

North Interior
Nyborvej 305, 1st floor
5220 Odense SE

You cannot undo this by simply refusing to receive it without giving notice at the same time.

You request a return via login at nordinterior.dk

Goods excluded from the right of withdrawal

• Custom-made goods according to customer measurements or specifications
• Sealed goods where the seal has been broken

Returns and condition of the item

The product must be returned in proper packaging and in substantially the same condition as received.

You are only liable for any loss of value if the item has been used beyond what is necessary to determine its function and properties.

We will refund the amount no later than 14 days after receiving your cancellation notice - however, at the earliest when we have received the returned item or received documentation for the return.

Refunds are made using the same payment method as the purchase.

Privacy Policy

To be able to shop with us, you must provide at least:

• Name
• Address
• Telephone number
• Email address
• What you bought

Your information is only used for order processing and is stored in accordance with applicable legislation. See more in our personal data policy at nordinterior.dk.

Complaints options

If you want to complain about your purchase, you can contact:

Center for Complaint Resolution, Danish Competition and Consumer Authority
Carl Jacobsen's Road 35
2500 Valby
www.forbrug.dk

If you live in another EU country, you can use the European Commission's online complaint platform:
https://ec.europa.eu/consumers/odr

If you have a complaint, please use this email: Nordinterior@outlook.dk